Our Solution

Unified Communication & Collaboration Solution

Today’s business demands mobility, video, collaboration, connectivity and presence – a way for ‘keeping you connected’® in the office and on the go. Unified communications (UC) solutions deliver integration of these, with seamless user experiences that help people collaborate more effectively. Every business requires a smooth communication path between the remote and the distributed teams, clients, suppliers and partners to serve its purposes. Silver Track® is closely associated with our clients to help them to identify strategies for ‘keeping you connected’® with your team and improve productivity and enhance the workflow process.

Silver Track offers a variety of communication solutions:

  • Video Conferencing
  • Web conferencing or cloud video conferencing
  • Immersive Telepresence
  • IP Telephony and IP PBX
  • Digital EPABX or Key Telephone System
  • Voice mail and Integrated Voice Response System ( IVRS)

Video Conferencing

Silver track designs Video Conferencing solutions for you, irrespective of the size of your conference room or location, with an astonishing quality video and audio that makes you feel like you are in the same room and content sharing option that makes collaboration more effective.

Whether it is Web Based Conferencing or Codec Based IP to IP conferencing or even solutions that are interoperable with platforms such as Zoom, Microsoft Teams, Google Hangout, we are happy to offer one touch solution for all your conference needs.

We have solutions for Small, medium and large conference rooms along with essential accessories and solutions that make conference rooms more user friendly and effectively managed.

Solutions we offer for VC rooms.

  • Room-based conferencing system with ceiling or table top microphones, audio systems, touch panels and content sharing options.
  • Display of variant sizes or Interactive touchscreens with digital whiteboards
  • VC room automation with touchscreen or voice user interfaces
  • Wired and wireless presentation capabilities
  • Room Scheduling panels

Web Conferencing or Cloud Video Conferencing

Web conferencing encompasses various types of collaborative services including online conferencing along with content and screen sharing, webinars, webcasts, web meetings etc.

Cloud video conferencing or web conferencing enable users to place calls through an application over the internet, by using an interoperable video conferencing hardware unit or software downloaded locally to a computer or device.

Silver Track provides the associated collaboration accessories such as camera, microphone and speakers, touch panel to place the call in a single touch or stand-alone device which can cater all these features. Our customised solutions work with all major platforms such as Zoom, Microsoft Teams, Google Hangout, Lifesize Cloud etc.

Immersive Telepresence

Telepresence refers to a set of technologies which allow a person to feel as if the other members were physically present, to give the appearance of being present, or to have an effect, through collaboration at a place other than their true location. The immersive telepresence is the state of the art experience compared to the traditional video conferencing.

Silver Track provides Immersive telepresence solutions that offer screens that can feel like face to face meetings, high-fidelity audio and video, easy and simple ways for content sharing etc.

IP Telephony/Voice Over IP (VOIP)

Voice over Internet Protocol (VoIP), also called IP telephony elucidates a way to carry voice calls over an IP network including the digitization and packetization of the voice streams. IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers, etc., can be utilized.


IP PBX, also known as an EPABX, PBX or business phone system, acts as the central switching system for phone calls within a business.

Key IP PBX Features

If you are looking for a PBX, here are some of the features you should be sure are included:

  • VOIP Ready: The world is moving away from legacy PSTN lines and towards VoIP. Make sure your PBX can support IP stations (phones) and IP trunks (service). SIP is the current de facto standard.
  • Mobility: Most businesses have at least some road warriors who spend much of their time out of the office. Make sure your PBX supports mobility features like Find Me / Follow Me, remote IP extensions and fixed / mobile convergence.
  • Conferencing: One of the best ways to cut down on travel costs is teleconferencing. Make sure your phone system has native support for true multi-party conferences (not just basic three-way calling).
  • Reporting: If you can’t measure it, you can’t manage it. Make sure that the PBX you pick includes basic call history reporting features.

PBX for Small Medium and Enterprises Segments.

IP PBX for Small Medium Businesses

Versatile IP-PBX platform based on universal slots architecture, offering a variety of trunks and extensions. VOIP PBX Phone system is ideal for any small to medium business. Organizations can flexibly connect FXO, GSM/3G, VOIP, ISDN BRI and T1/E1/PRI trunks and select from user extensions such as IP Phones, Digital Key Phones and Analog Phones in any combination as per communication requirements.

IP PBX for Enterprises Business

Our technical experts will understand your needs, your infrastructure and your preferences, then help you to implement a Reliable, scalable, adaptable, and easy-to-manage solution that supports voice, unified communications & collaboration, unified messaging, and mobility.

Smart enterprises must be powered by smart solutions. At Silver Track, we help you to derive the apt solution for your business needs, which include what communications solution components to deploy and where to deploy them—on premise, in the cloud, or both. Silver Track’s business solutions optimize business practices, drive workforce engagement, and create a competitive advantage – resulting in your business being more efficient, flexible, and productive. These powerful communications solutions are designed to fit your business’s unique needs and provide you with high-efficiency, easy-to-deploy technology that you require.

Enterprise Mobility Solutions

Our Mobility solution combines the cost benefits of IP Calling over VOIP with the convenience and proximity features of a mobile extension. We offer a comprehensive mobility solution for all employees, partners and customers no matter where they are located. Mobile workers can utilize all the features of centrally located communication systems using smartphones, tablets, laptops, Wi-Fi Phones and other IP based phones as office extensions offering all time connectivity on a single command.

Multi-Location Telephony

Multi-location solutions for modern businesses offer the flexibility to collaborate all the dispersed offices under a single network. It offers cost-effective calling between offices and long distance calls. We offer a Multi-location Office Telephony solution connecting all branches for seamless communication, that provides one-touch calling access to all users for placing calls to colleagues irrespective of their location. This set-up helps in maintaining business continuity with an easily accessible contact list of all users and cost-effective communication over a secured VOIP network. The Centralized Management will also help to extract Call Detail Records and manage call charges through call billing software.

Fixed Media Gateways

The Gateway works as an adjunct to the existing telephony infrastructure, without any investment on replacement of an existing system. The gateway interfaces with an existing PBX system via FXO/FXS, BRI, and TE1E1PRI or over IP. This not only saves additional investment on acquiring new equipment, but also saves time and efforts required for re-installation and re-training users. Though an adjunct/external to existing system, the gateways remain completely transparent to all users and allow making/receiving calls and use PBX features without changing the dialling habits. We have a wide range of VOIP and GSM Gateways to interface with new-age VOIP, POTS, T1E1PRI and GSM/3G networks.


IP Phones

We deal with IP phone variants- integrated video, different screen sizes of your choice, touch screen options, single or multi line and many which are secured, user-friendly and futuristic phones to meet the needs of all category people in your business.

Conference Phones

Sound quality is crucial for a successful distant meeting. Silver Track provides IP and Analogue audio-conferencing devices that deliver crystal clear sound when speaking and listening and expandable capabilities to maximize the impact of every conversation in the office or on the go.

EPABX / Intercom Systems

EPABX system has become a necessity in today’s office space. We provide analogue and IP PBX systems based on the customer requirements. We provide EPABX/IP PBX/Intercom systems which start from the basic level of 11 ports (3 lines with 8 extensions) to more than 10,000 ports. We can value add features like IVRS, conference bridges, GSM connectivity, etc.

IP PBX, also known as an EPABX, PBX or business phone system, acts as the central switching system for phone calls within a business.

Audio Conferencing

Silver track designs conference rooms with both onsite and remote workers in mind, outfitted with superior audio visual and video conferencing solutions, digital connectivity, BYOD and high-quality content sharing. Our AV integration technology creates powerful integration that works seamlessly.

Our conference room solutions vary from large conference rooms to small huddle spaces, these spaces can either be a full-fledged AV integrated room, video conferencing, audio conferencing or simple plug and play screen sharing room.

We design the solution considering the user expectations, company’s workflow, nature of business and choose products and technologies featured in that space. Our solutions for conference rooms may feature dual-screens, interactive display, wireless presentation device, ceiling-mounted microphones touch panel user interface, room scheduling, video and audio conferencing etc.

Call Centre Solutions

Completely web based management.

First call resolution: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).

Spot call trends: Understand what is happening with calls and spot trends over time to ensure efficient operations.

Build an effective team: Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.

Comprehensive reporting: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).