CallCentreSolutions - Silver Track Systems

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CALL CENTRE

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Completely web based management.

First call resolution: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).

Spot call trends: Understand what is happening with calls and spot trends over time to ensure efficient operations.

Build an effective team: Equip the team tasked with managing calls with the tools they need to deliver efficient and effective service to their customers.

Comprehensive reporting: Route calls to the most appropriately skilled agent based on a variety of criteria, including customer identity or information collected by interactive voice response (IVR).